|Help Centre

Etracker

Last updated at

Etracker is an analytics tool, similar to Google Analytics. Because it currently lacks a real API, in order to upload our call data we create a virtual page view. In other words we send the same data as their own tracking script would send when a visitor navigates the website and in addition we append call data which relates to the call.

It can be easily enabled in your Freespee account.

Here's how to do it:

1. Log in to Freespee, open the Workflows tab and search for Etracker

Freespee_Dashboard.png

 

2. Click on the toggle to activate it. 

 

What we track

(javascript variables exposed by etracker script, via fs.js): 

  • et_et 
  • et_ver 
  • et_ilevel 
  • et_dh 
  • et_coid

 

What we send

  • All of the above 
  • Call start time 
  • Call end time 
  • Call duration 
  • Call status (answered/missed) 
  • Freespee call ID 
  • User agent 
  • Callers from area (like Uppsala for 018 in Sweden) 
  • End number (end destination number/ the customer's number)

Can't find what you're looking for?