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Follow-up SMS workflow

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The Follow-up SMS workflow will allow you to automatically send a simple SMS with a pre-defined message to your mobile callers after they called, in order to be able to give the caller an improved customer experience. 

For example, if a mobile caller dropped the call or hung up too quickly, shortly after the call they will receive an SMS with a text of your choice. In combination with activating the Freespee workflows Missed call notifier or the Dropped call notifier, this could help you recover a caller and make a better impression towards your prospects and customers. 

 

How to activate it step by step 

1. Log in to Freespee, open the Recipes tab and search for the Follow-up SMS messaging workflow. 

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2. Find the workflow and click the toggle to Enable it. You will need to fill in the required settings for it to be appropriately activated. 

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3. In the Edit section, fill in the settings that you want to apply to the SMS. 

- Maximum call duration: if you set it up to f.e. 30 seconds, it will include all the calls that lasted from 0 to 30 seconds (all missed calls, and most of the dropped calls for example when you have an IVR). 

- Sender name: you can enter any name that you want the mobile users to see when receiving the SMS, but the limitation is 11 characters and no spaces. 

- SMS Text: here you have to insert the text content of the message that will be sent to customers. You can use the macro {custname} to include in the text the name of your Freespee account. 

Now enable the workflow by simply clicking Save changes. Done! 

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Getting started   

 

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