|Help Centre

My number does not change

If the phone number on your site does not change after implementing the script, here are some common issues you can check.

1. Make sure that you have added your phone number in Allowed numbers.

 

2. Is your number in text, and in one HTML tag.
Good:

<p>020-12345678</p>

Bad:

<div>020</div><div>12345678</div>

 

3. If you have a hyphen (-) in your number, please make sure that it is a regular hyphen and not an HTML entity that looks like a hyphen such as – (en-dash)
- Regular hyphen
– En-dash

 

4. Check that the entire script made it into your site.
Here is an example of how the standard script should look like:

<script type="text/javascript">
var __fs_conf = __fs_conf || [];
__fs_conf.push(['setAdv',{'id': 'xxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxx'}]);
</script> <script type="text/javascript" src="//analytics.freespee.com/js/external/fs.js"></script>

Are you still having issues? Do not hesitate to create a ticket and we will gladly help you.

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