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Enable email notifications for calls

Topic: , Updated:

Freespee software can automatically send email notifications for every missed, dropped and/or answered calls. This function can be enabled in three different ways:

 

A) By using Recipes:

1. Under the tab Recipes, you can find the 3 recipes for all answered, dropped and/or missed call notifications. 

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2. Simply click the toggle to enable the recipe. For dropped calls, you can set up in the Edit tab the maximum duration of the call in seconds to determine it has been considered as 'dropped'. 

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3. For the email notifications to work, you have to add the email address as a User in the Settings tab and then enable the corresponding notification as per below: 

users.jpg 5. Done! Now you will start receiving emails about the type of calls you have set up the notification for. 

 

B) In the Campaigns tab:

1. Find the customer for whom you want to enable notifications (if you are a Master account holder).

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2. Open the Campaigns tab and click on the Campaign name.

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3. In the second section of the Campaign, you can see the section Send notification.


4. Select Yes next to the notifications you wish to receive and click Save campaign at the bottom of the page to confirm your changes. The chosen type of notifications will be sent to customer's email address for all sources that belong to that particular segment.

 

C) On a separate Static number:

 1. Find the customer for whom you want to enable notifications (if you are a Master account holder).

accountstab.jpg

2. Open the Numbers tab.

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3. Find the number and click on Show details.


4. Set the bar to Yes next to the notifications you wish to receive and enter the email address.


5. Click Save to confirm the changes.

Sms notifications are turned on in the same places. See Enabling SMS notifications for calls.

 

Notifications can also be enabled through the API. Your developers can read more about it in the API documentation; Notifications.

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