|Help Centre

Problems with login

Last updated at

There are a few reasons why you might not be able to access the login page of the Freespee platform. In order to solve this please follow the steps below: 

1) Please verify if you are trying to connect to the correct environment/URL. 

https://analytics.freespee.com

https://analytics2.freespee.com

https://analytics3.freespee.com

2) Try resetting your password.

How to reset your password

3) Try clearing cache and cookies in your browser and restart the browser.

4) If you are still encountering issues, please sends us an email to support@freespee.com and we will be happy to look into it further!

It would be beneficial if you could provide as much information as possible, including the email address that you are trying to log in with and the account, then the error message that you are getting, the operating system as well as the browser you are using. 

 

Read more:

Can I add more user logins to my account?

How do I add a new user to my Master account?

How do I sign in to Freespee support? 

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