Our Feedback messaging workflow allows you to send an SMS to a mobile caller to ask for feedback once a call ends. There are 5 different grades of rating and if a caller gives you a grade from 1 to 3, you can ask for more detailed information.
With this messaging workflow, you will be able to monitor your average feedback grade and target the areas of improvement you should focus on, all directly in your Kaisa dashboard.
How to activate it step by step
1. Log in to your Kaisa account, open the Workflows tab and search for the Feedback messaging workflow. If you haven't use the workflow before, click on the request button (This only needs to be done once). This will send a ticket to our support team that will enable the workflow for you as soon as possible. Note that your agreement must include this workflow in order for you to use it.
2. Once enabled go back to the workflow site and click Setup to fill in the required settings for it to be properly activated.
3. You now can fill in the settings that you want to apply to the SMS.
4. Enable the Feedback workflow by simply clicking Save & Activate. Done!
This is how this workflow will actually look like for your consumer (the improvement areas suggestions will appear only if the consumer clicks on one of the 3 first rating levels):