Our Customer Feedback messaging workflow allows you to send an SMS to a mobile caller to ask for his feedback once a call ends. There are 5 different grades of rating and if a caller gives you a grade from 1 to 3, you can ask for more detailed information.
With this messaging workflow, you will be able to monitor your average feedback grade and target the areas of improvement you should focus on, all directly in your Freespee dashboard.
How to activate it step by step
1. Log in to Freespee, open the Recipes tab and search for the Customer Feedback messaging workflow.
2. Find the workflow and click the toggle to Enable it. You will need to fill in the required settings for it to be activated properly.
3. In the Edit section, fill in the settings that you want to apply to the SMS.
4. Enable the Customer Feedback integration by simply clicking Save changes. Done!
This is how this workflow will actually look like for your consumer (the improvement areas suggestions will appear only if the consumer clicks on one of the 3 first rating levels):