What are Recipes?
Recipes are a set of predefined actions triggered by conversation events, enabling the automation of campaigns and communication workflows.
Recipes are the evolution of our Apps gallery. Rather than passively collecting and transferring analytics to third party software solutions, Freespee now empowers companies to use this real-time behavioural data to define the way calls are assigned and distributed. This will improve both sales conversions and customer experience for inbound callers.
Where can I access Recipes?
There is a new section of the new navigation called ‘Recipes’. This is where all Apps are migrating to. The change to the new UI will be done within the next 4 weeks and won’t cause any disruptions to your account activities or speed. Transferring the data from Apps to Recipes provides the groundwork for you to build many more workflows in the future.